I am waiting for a UPS delivery. Tracked on the website that it was going to be delivered on 20th Feb.
Having had bad experience with UPS before, i called around noon to make sure that it was going to be delivered. I was assured that delivery was going to happen before 5pm. Called another 2 times, i was assured another 2 times. By 6PM, i was told that the parcel was with driver, but can't be delivered any more.
I was given no reason why, but was assured that delivery would happen next day. Today again, no delivery happened, i called at 4pm to make sure somebody was coming to drop off the package to me. Surprisingly i was told that UPS doesnt have the package at all. I questioned them why on their tracking website, it shows delivery by end of 20th Feb and i was told three times yesterday that the package was in the truck with driver out for delivery.
Then somehow all the tracking information on the website changed to NO INFORMATION available for delivery or where the package is. How can they manipulate information like this? Now UPS can't even tell me when they are going to deliver. I am really annoyed.
Is there any regulation about this at all?
Do they just do whatever they wish? How about customer satisfaction?
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $450.