A UPS driver who has delivered many times to my property decided to leave a box in the fenced part of the yard - in access of my two dogs - ~110 and ~65 lbs. The driver didn't leave a note on the front door as has been the usual for the last 8 yrs. I didn't know the box had been delivered until the next day when I found the dogs chewing on some of the product.
I called UPS 800# to file a claim and also a complaint on the driver. The claim is being taken care of, but it's the response both of the driver and toward me that's the shocker. I said to an UPS supervisor that I expected an apology from the driver. Instead, I rec'd a hostile rude call from the driver who did not apologize but tried to make excuses at the top of her lungs.
It was after that call that I actually became angry. Before that I was just ticked off. I called back to UPS and told them about the call. I also said I did not want that driver back on my property. Their solution is absolutely mind-blowing:
if I don't want that particular driver back, then I have to drive to the nearest UPS center to pick up my packages (for three diff. businesses). The closest center is 40 miles away.
In the process of these exchanges I learned the following:
1. A driver has the right to refuse a change to a different route.
2. It takes 3 complaints before there will even be a letter of reprimand in the driver's file.
3. The customer is pretty much the victim of the bad driver since the driver can't be switched to a different route.
4. UPS doesn't care about the customers who have been victimized by careless or aggressive drivers. Registering a complaing will just get the customer treated like she is the bad guy in the situation.
5. From what I was told by people at my "local" office - the impression is that there's little UPS management can do and asking them to do anything is just a huge inconvenience to them.
I will do my best never ever to initiate a shipment with UPS.
Product or Service Mentioned: Ups Delivery Service.