Ordered 3 double wine kits from Costco Canada. Followed the tracking to a distribution warehouse, saw the UPS van go past our house the next day (50 km away from the warehouse) with the packages and then nothing.
Called UPS who advised that the delivery address was missing on the label and that they would be going back to the warehouse and that I would have to pay the shipping charges from the warehouse if I wanted the items.
I asked them why would they drive around our neighbourhood with the items if they had no address, apparently its their method to say that they tried to deliver the items without success, legitimizing the additional shipping charges.
They refused to answer when I asked why they would not phone to confirm the delivery location.
Its a good thing that Costco has a good return policy as these wine kits are going back to Costco as undeliverable since I refuse to pay twice for shipping.