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1) Blackberry died a few days after Christmas. Verizon paid ups fee to overnight it to me. After waiting several days (even though the tracking info online said it would be delivered) I finally had to drive 22 miles to the local UPS depo to pick it up. I was told they were still working through their Christmas backlog. My question if they were still back logged why did they accept my overnight order....why didn't they tell Verizon that they could not deliver it the next day?

2) My PC was repaired and shipped back to me for overnight and delivery by 10:30 am, it is now 11:30 am and I am told it is on the truck and that I should have it by 8 pm or earlier today

UPS has become very very unreliable, anytime I have a choice I will select fed ex or usps, anyone but ups

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