Not resolved
Customer service
Product or Service Quality

We were to receive a UPS Blue package that was 1' long and 34 lbs. it was a steel bar from a major material vendor.

They lost our package, listed it clearly on the tracking page that they lost it, then tried to charge us additional handling fees so they wouldn't have to refund the charges for lack of delivery. Shipped on 03/10/15 received 03/17/15 and they still want their money. So much for guaranteed delivery. When the package did arrive it was in perfect condition.

On 03/16/15 UPS tracking said "A late UPS trailer arrival has delayed delivery. Delivery will be rescheduled" But they still claim it is our fault.

Unbelievable UPS!!! Their whole guarantee is a ***!!!!

Reason of review: UPS Blue guaranteed delivery lie.

Preferred solution: Full refund.

I didn't like: Unethical business practices.

Company wrote 0 public responses to the review from Mar 18, 2015.
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