I scheduled a pickup in Utah to ship some of my things to NH after I moved home from college. It was beyond difficult to figure out online and I still have not received my things!
I have paid and the things have been picked up but when I look online there is no record. I tried to contact customer service but I found them to be very helpful also. If my things are lost then I'm out a LARGE sum of money. I think UPS really needs to get their act together.
This is the first and last time I will be using UPS. NEVER USING UPS AGAIN!