Working with UPS is impossible.
Especially when their insurance is involved,
They collect their insurance fees, and that is the last time you will hear from UPS. Any claim falls on deaf ears, And if you use one of the many UPS stores, which are contracted, and not part of the corporate UPS, you are screwed.
They act like they are self insured and profiting from their inattention. and passive aggression towards customers.
I actually had a UPS agent say they were 'sorry but' and started to make excuses. They had no idea, just excuses.
UPs is so big, this complaint is just venting and will not make a difference.
This person wrote the review because of poor customer service at UPS. Reviewer claimed that he or she lost $850 and wants UPS to issue a partial refund.
The most disappointing in user's experience was notice not left and customer service at the store. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.