Working with UPS is impossible.
Especially when their insurance is involved,
They collect their insurance fees, and that is the last time you will hear from UPS. Any claim falls on deaf ears, And if you use one of the many UPS stores, which are contracted, and not part of the corporate UPS, you are screwed.
They act like they are self insured and profiting from their inattention. and passive aggression towards customers.
I actually had a UPS agent say they were 'sorry but' and started to make excuses. They had no idea, just excuses.
UPs is so big, this complaint is just venting and will not make a difference.
Product or Service Mentioned: Ups Next Day Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $850.
Preferred solution: Price reduction.
I didn't like: Notice not left, Customer service at the store.