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Customer service
Exchange, Refund and Cancellation Policy

Over a week ago an UPS driver picked up 2 packages going to our son at Camp Pendleton. A week later we find out that they cannot ship to his address.

After being on hold over 45 minutes 3 separate times, we talked to 3 different rude representatives that basically said he will have to pick up the packages from a different location which is at least 30 minutes away. They also added that there is a UPS location on base at Camp Pendleton but that would be an additional $20.00 charge.

( we are unsure as to why these packages didn't at least make it to Camp Pendleton as that is his address on the packages). #1 The UPS driver should of caught this #2 why did it take over a week to find this out #3 no one from UPS contacted us (the customer) they waited for us to ask why the packages weren't delivered.

Reason of review: Problem with delivery.

Monetary Loss: $700.

Preferred solution: Deliver product or service ordered.

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Florida, United States #870189

1) Why should the driver have caught it? He can't verify whether all addresses are correct before picking them up.

2) This is why you track packages. Had you been tracking them, you would have seen that it was undeliverable sooner and could have taken care of it more quickly.

Omaha, Nebraska, United States #869296

UPS does not ship to APO or FPO addresses.

HOWEVER, they should have notified you of the actual street address to the UPS facility on base.

Had they done that, you as the shipper could have requested an address change, the item woulf have already been received.

They absolutely dropped the ball and should still offer you the option to send it to the facility on base.


In the future, use FEDEX!!! They are more reliable and professional.


UPS should be embarrassed. That's how they treat Marines who are serving our country. Very sad!!!!!!!!

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