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We place a lot of online orders from Amazon.com paying for 2 day shipping . These packages are shipped by UPS and we almost never get them on time,as UPS always comes up with some lame excuse to reschedule .

Example , we ordered diabetic testing supplies through Amazon and the package was guaranteed to be delivered by UPS on Friday ,April 11,2015 by the end of the day.

Friday afternoon we received a text alert from UPS stating that the package was incorrectly sorted by their facility and delivery was being rescheduled to Monday April 13th between 9:45am and 1:45pm . Monday we were home the entire day waiting for the delivery and they never came . We contacted ups online to make a complaint and were told that UPS attemped delivery but no one was home and that they were rescheduling yet again to Tuesday, April 14th . We have surveillance cameras up and recording and no one stopped at our house ! We contacted UPS to make a complaint and let them know that the package contained medical supplies and they agreed to deliver ASAP .

It is now 3:20pm on the 3rd scheduled delivery date and still no package !

UPS IS NOT DEPENDABLE AND I WOULD NOT RECOMMEND THEM

Reason of review: Problem with delivery.

I didn't like: Incompetent delivery driver, Poor customer service.

Company wrote 0 public responses to the review from Apr 14, 2015.
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