My story is similar to many. I shipped a medium sized birthday gift package to Canada from California.
It got to the address very quickly but the driver asked for $118.00 in total fees! The recipient refused since the package was worth $60.00.
I called to ask why and the mess has unfolded to 3.5 weeks of confusion.
Now they claim they have lost the package and are performing some kind of "search" for 7 days. If not found I will be reimbursed for the cost of the purchase and shipping.
They have ruined their business with me and I suggest using Fed Ex for shipping to Canada from the US since there will be no surprise fees and errors like this.
"What can brown do for you?". *** is what my answer is. Be warned!