Today an overnight delivery was to be made to my home. To preserve privacy, I'll just say it was an EXTREMELY expensive, life altering, un-replaceable package.
When I arrive home, there is no package. I call the shipper to confirm that it was shipped and it was verified. I call UPS, with my tracking number and I'm told, "yep, delivered at 9:41 am...to your front door". I tell the representivie, no, it is not here.
His comment was, "well, you did not request a signed receipt, so we will not be responsible". So I explained what the contents were and how important it was. I asked him to contact the drive, which he told me they would do an investigation but it will take days. Mean while, the shipper contacted UPS and it all of a sudden became a priority.
Do you think it's because the shipper spends millions at UPS? UPS calls me to inform me that the driver "miss delivered" and the package was at "xyz my same street name". So I asked them when it would arrive and they tell me not until tomorrow. Glad the shipper paid for OVERNIGHT delivery!!!
Then they had the audacity to tell me I should go knock on doors and get it myself if I needed it so bad. REALLY!!! Am I going to get a paycheck from UPS for finding my own package? YOU CAN BET NOT!!!
so here is ther real kicker. The address they gave me that their driver said he miss delivered to DOESN'T EXIST. SO, if I worked for UPS and I saw the shipper name that looked like it might have some street value and decided I would just mark it delivered at 9:41 am and let the consumer fight it out. Heck no sign receipt requested, it's the consumer's problem if I just keep it for myself.
Then when the consumer calls and absolute insist that the package be located, I'll just give a bogus address that I "miss delivered" it to so they won't be able to locate it. Maybe if my supervisor at UPS pushes me (unless they are getting a cut in the street value) I'll cough it up and just say I made a mistake where I "miss delivered" it to, even though I marked it delivered at 9:41 am at front door. The package that was supposed to be delivered to is un-replaceable.
UPS, you are covering up something or your drivers are steeling from your (never again) customers. FIX YOUR PROBLEM!
Product or Service Mentioned: Ups Delivery Service.