I sent a parcel from Mexico. When it arrived in the UK, Customs charges had been added, with no notification to me.
As soon as I became aware of this, I started contacting UPS to enquire why these charges had been added and how I could pay them, rather than the recipient. It took several months before I had a personal reply with an explanation. By this time, it seems my package may have been destroyed. I am requesting a full refund of costs, including package contents and yet still have received no financial compensation.
This has been going on for over 6 months. Customer services, when called, were beyond useless, too.
Reason of review: Pricing issue.