Not resolved
1.0
Details
Customer service
Product or Service Quality
Tracking Tool
Turnaround Time
Website
0 comments

I sent a parcel from Mexico. When it arrived in the UK, Customs charges had been added, with no notification to me.

As soon as I became aware of this, I started contacting UPS to enquire why these charges had been added and how I could pay them, rather than the recipient. It took several months before I had a personal reply with an explanation. By this time, it seems my package may have been destroyed. I am requesting a full refund of costs, including package contents and yet still have received no financial compensation.

This has been going on for over 6 months. Customer services, when called, were beyond useless, too.

Reason of review: Pricing issue.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like