I didn't choose to use UPS I ordered a shipment from USA to canada and the shipper sent it by UPS.
UPS charged me almost 35% the price of what I bought on brokerage fees. Did they ask me if I wanted them to assign me one? Did they tell me what is the fees and if I accept to pay it? Sure they didn't.
UPS expect you to pay any amount they charge you when the delivery guy shows up at your door. I found out that I could do the release of my package myself free of charge. I guess something most be done to stop them from taking decisions on your behalf specially when they charge you this percentage from the price of your shipment.
If I have the choice concerning any other shipment I would never choose UPS.
Reason of review: Pricing issue.