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Ups wants you to purchase insurance blah blah but never ever have I know of one person who has filed a claim to ever be paid EVER.I have had only 2 claims in 5 years and neither were paid.

My hummel figurines from my mother (purchased by my grandmother) were broken (god knows how) they were packaged with 4 inch thick bubble wrap with some plates that were bubble wrapped (3 inches thick) with bubble wrap on bottom top and sides of box. Insured for $500 total, and of course the generic denial is "wasn't packed well enough" now even the UPS driver who picked up the box said he didn't know how they could get broken they were well packed. I laughed and said it didn't matter he knew as well as I did the claim would never be paid. He said they had gotten a LITTLE BETTER recently with claims.

I told him not according to the internet.

And guess what he picked up package today and 2 hours later- generic form letter DENIAL.Surprise surprise.

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Anonymous
#512674

linens do not qualify as packing materials, genius.

Anonymous
#511489

We had 3 claims denied.Boxes were packed so there was no movement.

Even ceramic bowls, packed in towels, INSIDE a hard plastic tub, were broken.So mad with UPS.

Anonymous
#496445

We stopped using UPS years ago when their insurer Crawford Insurance failed to pay three different losses of substantial value for some computer and surveying equipment we shipped. Buy insurance from UPS is the same as making a donation.

Anonymous
#400801

How about staring a class action suit?

Anonymous
#398802

On another occassion, I had a UPS driver hand me a package - no lie that had a tire track thru the middle of the box and he looked and me and said sorry that is the way it was on my truck.

Needless to say it was broken.

I get UPS packages ALOT and most the time no issues as long as it isn't anything that might break.

Anonymous
#398800

each hummel figure had 4" deep of bubble wrap around the whole figure bottom of box was all peanuts and top of box was all peanuts, and everything inbetween was all peanuts.the figure were suspended in peanuts.

I told my mom to NOT mark the box as fragile becuase I have heard of the warehouse guys playing kickball with boxes marked fragile.

But did she listen?No the whole box was marked fragile on every side and every single figure was broken, plus two side of the box had holes in it about the the size of the toe of a shoe.

Anonymous
#398318

We have never had a claim paid, consequnetly we canceled our UPS account and now use FEDEX or USPS.

I found many dissatisfied customers who were denied claims.

Anonymous
#213192

scammers they take your packing out of box and say the packing was insuffient that way they dont pay claims there liars and should have a class action suit

Anonymous
#191376

They pay claims when you pack things right. Besides your not even buying insurance your buying declared value coverage, its a little different but its how all carriers work.

Anonymous
#191355

Oh and don't listen to drivers when it comes to insurance claims and such, they have no clue about that stuff lol.

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