Chicago area Insurance investigator office in Northbrook lie. I sent jewelry in heavy plastic cases surrounded by bubble wrap, packaged by UPS, they crushed the plastic boxes and broke the handmade jewelry.
not only did they ignore the $4000.00 insurance that I paid for, they told me my designs were worthless costume jewelry. I had to email all of the Sr. management from the UPS website to get any money back. Then it was just 30% of the value.
Go to the UPS website. Email is first initial last name @UPS.com. Write them all!!!!!
They are the worst! They need to be on the new reality show for bosses.