My father passed away last summer and my sister wanted a $5,000 stone sculpture that has become a bit of a family heirloom. I personally dropped it off at the UPS store and clearly explained how fragile and valuable it was.
They assured me they ship this type of thing all the time and it would get there safely. This scuplture is unreplaceable and we got the insurance as a safegaurd. The scuplture was damaged beyond repair. Picutures were sent clearly showing the damage and they have refused our claim.
It has been 6 months of haggling with UPS with no reimbursement. Will not use them again.