I paid a lot of money to overnight a package to someone in Colorado Springs on June 17th.UPS randomly and for no logical reason totally changed the address (even a different zip code) and delivered my important package to some other address.
The people at that address will not return my package which contained something needed by June 18th. The person it is for is now in Europe for 2 years. It is now June 27th. I get a total runaround from anyone I speak with at UPS customer service and at the UPS store I shipped from--no refund of shipping costs; no payment for insurance to cover contents.
I see other complaints of packages being delivered to addresses other than the ship to address. Someone I know suggested it is intentional.....makes you wonder. I will never use UPS and hope you won't either.
They are incompetent, have lousy customer service and zero accountability.Worst company I ever dealt with for anything.
This reviewer shared experience about "many issues with ups" and wants this business to "full immediate refund for shipping cost and for insurance; after i re-purchase what was in the box ups pay to overnight it to london (person i shipped to is now there for two years); financial compensation to me for hours of lost work time dealing wi". This person is overall dissatisfied with Ups. The most disappointing about ups overnight delivery service at Ups was delivered to wrong address and customer support Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Ups.
Check out the best and the worst companies in Shipping category for more informed decision or compare Ups to other companies on our site.