UPS incompetence

390 of 4078 Ups reviews

Ordered auto parts from US company on 13th Feb 16 was shipped through USPS (ok) arrived in Spain 29th Feb but we dont know where.Next I get letters from UPS wanting €68.61 Customs on delivery.

No tracking number given. Their clever staff in Madrid wont give you any info cos you dont have a tracking number. Now they cant find it and give me the tracking number from a previous order. They are DOLTS.

Unbelievable idiots.

I have written to the CEO Dabney, and even he cant figure it out.The one shown in the pic is similar.

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Customer service
Billing Practices

  • What I liked
      No items
  • What I disliked
    • Excuses and fobbing off techniques

Reason of review:
Problem with delivery
Preferred solution:
Deliver product or service ordered
Product or service
Ups Shipping
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review #815422

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390 of 4078 Ups reviews

Mar 24, 2016 #1133399

I live in an apartment building in Scarborough Ontario. My address is 4695 Sheppard Ave East Alister Lopes. On March24th at about 3PM a UPS driver called my intercom and said "I have a package for Alister Lopes and he owes me some money" I the father said WIAT I will be down from the 1st floor in a few minutes. This UPS driver LEFT I never got to see him nor the package nor did he place a UPS collection note at the door downstairs. Unacceptable service.
Father of Alister Lopes
Oscar Lopes 416-335-8045

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