a) no option to reschedule or change delivery on website
b) no second delivery attempt made
c) delivery to pickup point without my consent
d) info notice says 'has been delivered to' : nope, it's still on the way
e) pickup point not open on weekends
f) consumer service does not even know what is pre-printed on their delivery notices and asks me to mail it to them ... eh, how about: NO, do your job yourself!
Add the weekend to that and my parcel will have spent four days more on the road than it would have if I had been able to tell them to deliver it just one day later.
Reason of review: Problem with delivery.
Preferred solution: Offer rescheduling packages on your website and don't deliver to access points without my consent. Also: check your info notice!.