Aspelt, Luxembourg
1.0
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Customer service
Turnaround Time
Website
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a) no option to reschedule or change delivery on website

b) no second delivery attempt made

c) delivery to pickup point without my consent

d) info notice says 'has been delivered to' : nope, it's still on the way

e) pickup point not open on weekends

f) consumer service does not even know what is pre-printed on their delivery notices and asks me to mail it to them ... eh, how about: NO, do your job yourself!

Add the weekend to that and my parcel will have spent four days more on the road than it would have if I had been able to tell them to deliver it just one day later.

Reason of review: Problem with delivery.

Preferred solution: Offer rescheduling packages on your website and don't deliver to access points without my consent. Also: check your info notice!.

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