I recently ordered an air conditioner from Best Buy. I unfortunately didn't realize they use UPS, or I would have avoided this whole thing at the start. After getting the standard delivery notice, and signing the back indicating that i give full permission to leave my package in the foyer of my building, the package was still not delivered. I called up UPS who informed me that it was up to the "driver's discretion" whether they feel it is safe to leave a package somewhere.
I was on the phone, telling them that not only was it perfectly safe, but that i would take full responsibility for their leaving that package there without me being there to receive it. Unfortunately, i have a job, and cannot be at my apartment during UPS'delivery hours, and I also live in NYC, have no car, and there's no way i'm going to one of their package storage locations to drag a 70 lb. air conditioner through a two hour train ride.
After their refusal i contacted Best Buy, to see whether they could have their contractor (UPS seems to forget who they work for) deliver the *** thing, if not to my front door, then at least to a local store where i could pick it up. Apparently UPS refuses to change anything, despite specific requests from customers and clients.
They are a worthless company, i have never had a good experience with UPS. If you have an item shipped to you using UPS and you have a normal job, you may as well completely forget about ever seeing that package. I have never encountered such a complete lack of customer service in my life.
While i did get frustrated with Best Buy's inability to help the situation, i got the impression that Best Buy customer service was doing everything they could, while UPS could do absolutely nothing.
Product or Service Mentioned: Ups Delivery Service.