When I checked on the status of a package delivery at 3:45 pm, it showed that it was delivered successfully at 11:11 am. This was NOT THE CASE, THE PACKAGE HAD NEVER BEEN DELIVERED TO MY ADDRESS.
When I called customer service, they not only did FAILED to apologize, but were actually RUDE. They did determine that their DRIVE HAD DELIVERED THE PACKAGE TO THE WRONG LOCATION . He admitted to leaving it at a location that had a COMPLETELY DIFFERENT ADDRESS FROM THE ONE ON THE LABEL BECAUSE, AND I QUOTE: "GPS said this place was closest". Now, despite what GPS may say, the location I had it shipped to is a BUSINESS...
and the location has the NUMBER IN SIX INCH NUMBERS ON THE BOX AND A LARGE SIGN IDENTIFYING THE BUSINESS OUT FRONT. ALSO, when asked about the location he DID leave the package at, the driver referred to it as a 'blue trailer'. There are NO BLUE TRAILERS ON THE ROAD WHERE THE DELIVERY WAS TO BE MADE.
Their is, however, a GREY POLEBARN where MY package was delivered. So, UPS drivers Can NOT READ, Can NOT IDENTIFY BASIC BUILDINGS and rely on GPS TO DO THEIR JOB FOR THEM.
Product or Service Mentioned: Ups Home Delivery Service.
Reason of review: Problem with delivery.