Product: Ups Home Delivery Service Clear all filters (42 of 42 reviews match)
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UPS - Package hostages

1.5
Details
these people suck when it comes to delivering on time. several times I've had to call customer service because a driver sent an email stating no one was home to receive the package and no tag was left because they never showed up. those idiots at customer service were no help. they just kelp rescheduling the delivery or told me to pic it up, really?! so the drivers pretty much do what the *** they want and the customer pays the price, literally! somebody should find a way to put ALL these shipping companies out of business! that store on chef in New Orleans East is the worst!
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Review
#1093212 Review #1093212 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery

UPS continues to fall short

I order a lot things online due to my disability. I depend on having the items I purchase delivered. I have very little to no issues with USPS or FedEx but nearly every time I am stuck using UPS there is an issue. I hate complaining because I hate to see people get in trouble or even lose a job. but UPS really needs to clean up their act. I had a an order was supposed to be delivered last Monday 7/31/17 and I waited all day and it didn't show. later that night I seen that UPS said no one was here. I have two dogs and I was waiting and listening for the delivery all day. NONE Of us heard this delivery person..and my dogs can hear anything. there is no sorry we missed you tag nothing..today Tuesday Aug 1st I have been waiting all day doors wide open to make sure they know I am here and it's now 6:30 pm and nothing. maybe it will still come but no one should have to wait to solid days not knowing if it's going to arrive or not. I have a covered porch it has a 20 by 10 awning my porch is 3 feet off the ground. really is no reason to not just put it on my porch. this has happened several times here with UPS and I think it's because I live so far out that the drivers simply don't want to deliver the package out here. I am going to stop purchasing anything that uses UPS. it's just not worth it.
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Review
#1082354 Review #1082354 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery

UPS CROOKS

1.0
Details
Same issue everyone else says online package says it was delivered at front door when I was home and no package ever came.........
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Review
#1074599 Review #1074599 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery

UPS - Careless handling of shipped boxes

1.8
Details
Paid over $200 to ship 4 boxes. They were dumped on the door step with one box busted open, one crushed and one shipping label just sitting on top of the box. Pathetic service and care for customers shipped items.
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Review
#1073221 Review #1073221 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Damaged or defective

UPS - They claimed an ATTEMPT was made, even though I WAS HOME

1.0
Details
I am waiting for a phone replacement and I got an email this morning (July 11) stating that my package was out for delivery. I cancelled appointments, and didn't go anywhere because I need to sign for this package. At 5:58 pm I received an email stating that an ATTEMPT was made... an ATTEMPT. I never heard my door knock, and I had been sitting ON MY COUCH watching t.v. with my children. Now I contacted UPS through chat, because my phone is broken hence me waiting ALL *** DAY for an ATTEMPT. Well anyways they told me that I HAD to wait until TOMORROW (July 12) for them to try and REDELIVER... Another day that I have to waste... I have stuff to do. I can't just sit AROUND waiting for UPS to show up WHENEVER the want. Now I am very pissed off at the moment, and I didn't even get a freaken SLIP on my door, WHICH makes me think they tried going to a different apartment. I just wish that the DO deliver tomorrow because if the DON'T I'm going to be one PISSED OFF person FLIPPING UPS OFF.
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Review
#1073088 Review #1073088 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Cons
  • Dont knock when attempting to deliver a package
  • Dont knock on doors to deliver package
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

No responsibility can be proved for UPS

In a recent court appearance UPS would accept no responsibility for damage unless I could prove the damage occurred while in their physical possession and that is was totally their fault. That means that their partnerships with other carriers and the US postal service makes claims unprovable. Prove it was in their possession. What if I have my local packaging store pack and ship an item. Can I prove UPS caused the damage or the store? When shipping to another country can I prove the damage didn't occur in customs or while in the possession of a "partner" delivery service? Can I prove I didn't cause the damage myself? Do I need to video tape the entire process and travel on the trucks and through their processing facilities? Unfortunately small claims court has small minds and higher level courts require big bucks for attorneys. UPS wins again. It isn't worth the time and money so we take the loss. I will boycott their services
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Review
#1067318 Review #1067318 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery

UPS - Pissed customer

I am indeed disguised about the unprofessional services of UPS, in Maryland. I had a package sent to me from an online store. They sent it promptly, but UPS delivery driver dropped off a package that required a proof of signature to a home in a city that is 30 min away to the wrong person. When I call the main customer service number, they gave me the round about answer, saying the organization will call me, but I received no call. I had to call numerous amount of calls just to get some form of a solution. Then they said we would do an eight-day investigation for their mistake to be investigated. Which was their fault why is there an investigation (confused)? I am completely done with this unorganized, unprofessional organization. Let's shut them down they have too many complaints about this issue. Maybe that will wake them. Let's not use their service and that will definitely will wake them up.
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Review
#1045986 Review #1045986 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Ups - Home Delivery Service Review

1.0
Details
I returned home at exactly 1115 am. I was home all day my no one knocked at my door ( if he did he knocked like a mouse) or rang the door bell because my dog would have barked. When my husband got home at 430 he found a we were here but no one was here to sign for the package note on my inside door. So he obviously made a point to shut the door very quietly. When we called to complain the lady didn't even care.
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Review
#1015980 Review #1015980 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery

UPS delivery service is anti cumsumer

UPS will only make one attempt to deliver a package now that needs a signature, because they are too cheap to make another attempt. So they drop your package off at a UPS store and you have to go out of your way to pick it up. Not only that, it seems like UPS is making deliveries on my street every evening around 5 pm, but if they have a package that needs a signature, they come during the day when no one is at home, and won't try again in the evening. I believe this is an attempt to discourage companies from sending packages that require a signature and make you spend your time and gas to retrieve it. UPS is not about the customer, they only care about what's convenient for them.
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2 comments
MattD78
#1288964

"but if they have a package that needs a signature, they come during the day when no one is at home, and won't try again in the evening." So just like you, UPS works during the day during normal business hours. If UPS started deliveries at 5PM when people were home from work, many people wouldn't get their packages until 8-9 at night.

I don't know about you but I don't want UPS knocking on my door at 9 o'clock at night.

You could always have the package delivered without a signature required and then they would drop the package off at your house if no one is home. But I'm sure you'd have some problem with that too.

MattD78
#1288965
@MattD78

Also what's a 'cumsumer'? That sounds dirty.

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Review
#1008649 Review #1008649 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Cons
  • Customer service
  • Delivery service
Reason of review
Poor customer service
Preferred solution
Price reduction

Ups Delivery

2.5
Details
Apparently UPS left a package somewhere for me that I did not receive. Even though it was no money out of their pocket, they refused the vendors claim I now have to sign for my packages. Why am I penalized for someone else? They also never knock or ring a bell. I waited for a package from 8 am to 9 pm because it needed a signature. When I said I did not realize UPS deliveries were so late, the driver stated he was not through yet. I am not always available all day and night and driving to get a package us sometimes difficult if I cannot get a neighbor to take me. Speaking to the UPS bear my house could not resolve this issue,so I guess I will try the CEO. I wishI could pick my delivery agent fir all deliveries. I get medicine I cannot do without.
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Review
#1006179 Review #1006179 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Pros
  • Last delivery driver
Cons
  • Customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution