Product: Ups Home Delivery Service Clear all filters (42 of 42 reviews match)
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UPS in Compton, California - Unsatisfied customer

1.0
Details
order two items one got delivered the other didn't driver claimed that he couldn't find the address they promised they will delivered it today wasn't delivered today and I'm getting the run around it's mighty funny how my 1st pakckage came to my address with no problem but my 2nd package never arrived they claim they couldn't find my address when I called customer service I get some representative in Guatemala claiming she can help how so lady you across the country UPS is really getting ridiculouly lazy and inconsiderated the drivers don't want to do deliver packages
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Review
#1585465 Review #1585465 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Pros
  • When package is delivered on time
Cons
  • Lack of real empathy for customers
  • Deliver to wrong house
  • Customer service agent
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Bad Shipping Practices
If I'd written this a couple weeks ago I'd have said very good things about them but not as of yesterday. After years of getting my stuff delivered here they decided they can't get in my driveway. Can't figure out why because all they will tell me is the driver can't...
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1 comment
Machele
#1652390

It's the UPS driver who is afraid to go down your road. Apparently, UPS is now hiring "snowflakes" to deliver packages.

Review
#1482311 Review #1482311 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery

UPS in Swansea, South Carolina - Delivery company that don't deliver

Order a product from Ebay that was supposed to be delivered by Ups. Ups lied and said that they contract it out to local postal service. Who said they deliver to the Front desk of the apartment complex. Check no one drop a package off. Ups tell me i can't file a claim or get my money back.
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Review
#1414981 Review #1414981 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Order processing issue
I order a bed from Amazon to be delivered by UPS. UPS sent it to the wrong facility ("Possible delay delivery due to arrival at incorrect carrier facility") It was suppose to be delivered on Thursday, Then Friday. Now it won't be delivered until Saturday. I now have...
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Review
#1308275 Review #1308275 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery
I ordered expensive items and they will not allow me to have UPS to hold for me to pick up since there is no one home during the day. They want your purchase to just be dropped off and left in an open building where anyone can take. I dont understand why they want you...
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2 comments
Anonymous
#1539576

Hi! If you set up a UPS My Choice account, you can request to have packages held at a UPS location for pick up without any hassle and request specific delivery times as well. I use this option and it has always worked for me.

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Review
#1306684 Review #1306684 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery
2.2
Details
Time and time again I have contacted UPS about leaving packages beside my mailbox or leaning against the fence. I was told numerous times it was because of the gate, I have no gate I have no outside dogs, my driveway is clear these are lame excuses for lazy people...
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Review
#1303003 Review #1303003 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Bad quality
We were waiting for a check from the bank. They notified us they had shipped it overnight via UPS, signature required. My husband was monitoring the delivery from his workplace and was rather appalled when it said that the envelope was received and signed by him who...
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Review
#1261306 Review #1261306 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Poor customer service

UPS - Not consistent with the schedule

Only one of my parcel delivered by ups arrived on the scheduled date of arrival. The rest, they changed the schedule either late in the afternoon or the night of the first expected date of delivery.
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Review
#1242251 Review #1242251 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Bad quality
In the past, if you weren't home when a driver attempted to deliver a package, they would make a second attempt the next day...and perhaps even a third attempt on Day 3, before sending it to a holding location. Now, they're doing it after just one attempt! Can't wait...
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1 comment
Alex V
#1464101

Unfortunately I have to agree with you on this. Been using them a long time and I've watched it go south over the last decade or so.

Review
#1233692 Review #1233692 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Pros
  • Delivery was attempted on the day advertised
Cons
  • Delivery was not reattempted
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Contact UPS Customer Service

Website:
www.ups.com
Mailing Address:
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

UPS Reviews

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UPS reviews
1.5
Details
I purchased a photo blanket on 1/1518. After finding archived photos and uploading to site to create the collage of pictures for the blanket I tried to submit my order but collage had no record until I contacted my credit card company and had proof of purchase. Placed...
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Review
#1195603 Review #1195603 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery