I called UPS at several time for pickup delivery with reception by 1 women, 1 girl and today with a boy in these few weeks, the first one was quite nice with Customer Services skills like patience, respect, but others 2 were NOT! None of the skill they don't have and they are not passionate to help and look like wana to end the conversion quickly as possible.
I cannot stand today and asked his name, he called "Peter Yuen". So I am finding to post in UPS site but nothing email can send, so I googled and find this site, look there is a very transparent channel. My hope is their management can know how their CS treats prospects customer.
But I won't use UPS in my life time, FOR SURE!
Patrick Yeung from Hong Kong