so i ordered two decorative pillows on amazon since like november 27th. the item was shipped since novermber 27th.
the last scan UPS did was on november 28th saying "departure scan"..that was in Calafornia. there was no update on the package until december 5th at 6:05 pm saying "late trailer". before that update.. the site stated that my package was on time for delivery which was scheduled for November 5, 2013.
Now when i call UPS for the 4th time, which is dec, 6th. one customer service rep told me that they didnt have a truck to delivery my package from their facility in Laurel, MD to their DC facility. Then she put me on hold to check "something". then came back and said my pakage is sitting in a "trailer" in Laurel, MD.
and i'm not gonna get my package until next week. i asked her if i cant change my delivery address to an address in MD and she said no, it has to go to dc... so me and her got into a debate of why i cant change the address since theyre not doing what they supposed to do.
this is beyond ridiculous, she had the nerve to say UPS dont ship on certain days, (i cant remember the days she stated). UPS should be hiring more people and or more trucks to ensure ON TIME DELIVERY..its near christmas for godsake...now just my luck, i ordered a fish tank stand from petco and they use UPS to ship their stuff...FML...
Product or Service Mentioned: Ups Delivery Service.