East Rockaway, New York
Not resolved
1 comment

UPS DRIVERS AND THEIR CUSTOMER SERVICE DEPARTMENT IS VERY LAZY AND INEPT. IN AN EFFORT TO CHARGE MORE THEY STATED THE COULDN'T DELIVER A PACKAGE BECAUSE THE ADDRESS READ SUMMER AND NOT SUMNER STREET.

THERE IS NO SUMMER STREET IN OUR AREA.NOT ONE ANYWHERE NEAR HERE EVEN! THE DRIVER COMES DOWN THIS STREET EVERYDAY WITH PACKAGES FOR US AND NEIGHBORS. HOWEVER IT APPEARS THAT IF THEY RETURN THE PACKAGE THEY COLLECT A FEE OF $25 .THUS THEY ARE DECLINING TO DO THE RIGHT THING, AND BRING THE PACKAGE TO ME. THEY CLEARLY KNOW AND COME TO MY HOME ALL THE TIME!.

PLEASE VENDORS AND STORES STOP USING UPS.

THEIR SERVICE SUCKS AND THEY JUST WANT TO CHARGE FEES WITHOUT HELPING ANYONE. USE FEDEX THEY ARE SOOOO NICE, DRIVERS CARE AND GO OUT OF THEIR WAY TO ENSURE DELVIERY

Product or Service Mentioned: Ups Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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snugglegirl05
#1159357

Why must you shout in all caps?

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