Not resolved

I ordered a pair of gloves that my boyfriend wanted for christmas so I ordered them on Dec 19 and paid extra to have them delivered in 2 days. I checked my tracking and itsaid it was in Fresno Ca at 5:30 am and should recieve it that today, on Dec 21.

Today was my day off and my mother did not work either, we where here all day and when I checked at 3pm what the status was, it said it was delivered at 11:30 am! We never heard a knock, a ringbell nor seen a package anywhwere. We asked the neighbors and they said they never sean or heard anything. I called UPS and there was an automated machine saying they dont take calls because they are to busy, I tried to make a claim online and it stated I had to wait 24hrs!

Why would I have to wait to claim for something that tracking states was left at my front door and wasent! I have always used FEDEX and this was the first withUPS...never again will Iuse them and I will advise those around me to never use them to avoid them loosing anything!

Monetary Loss: $40.

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