Well, at least they lost it and you might be able to file a claim.
I am living a nightmare right now because of UPS. Their driver come and doesn't ring my bell leave a return card and that happened for two days in a row. I was home the whole time, when you ring the intercom, it rings on my cell phone which work just fine.
I called UPS to file a complaint about that and report the delivery to the next monday since I absolutely had to go to the office the next day. They told me they can't deliver to a nearby UPS Store because they are franchises, so I decided just to be patient. They told me a supervisor would call me back, which never happened, but I didn't mind about that, I tought I was getting my package on Monday. On monday morning, I checked the UPS website and tracked my package. It was shown as schedule for that day. I printed a sheet in case the driver does not understand that you had to input 115 on the intercom to reach me and left it where he usually leave the paper when you are not there. ***, its not that complicated, various guys from convenience stores, taxi drivers and friends use the intercom without any instruction and they managed just fine so far without any remarks or instructions.
Guess what? The driver did not come on Monday. So I called UPS at 8pm, and the lady told me a supervisor would call me in the morning before 10am to solve my issue. No one called me and it was now 10:15 so I called UPS once again.
After repeating my updated story for the third time, I finally got a hand of a UPS supervisor who put me in hold and reached the driver, who confirmed he would come today. The guy sounded pretty nice and cooperative, and he told me if the package was not delivered in the middle of the afternoon, he would call the driver and give me an update.
Well, guess what? The package did not arrive in the afternoon and nobody called me. I waited until 5:45PM and called back UPS once again. After giving my tracking number to the clerk, I asked nicely to him if I could speak to a supervisor. He told me he couldn't transfer me to a supervisor but not to worry, the delivery was confirmed with the driver and it was a sure thing he would come.
It is 7:05PM and yet UPS hasn't come. The package shows it is on the truck just like yesterday. UPS gives an execrable customer service, never respect they promises (or lie bluntly) and have no respect whatsoever to their customer's time.
Monetary Loss: $200.