Product: Ups Ground Delivery Service Clear all filters (64 of 64 reviews match)
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UPS in Elkton, Michigan - VERY POOR

2.3
Details
I WILL NEVER USE UPS AGAIN. I SHIPPED 5 PINT JARS BY FEDEX TO SAME ADRESS FOR $16.00 AND A 4 X6 BOX WITH CANDY TO THIS ADRESS FOR $19.00. FED EX WAS THERE IN 3 DAYS AND THIS TOOK OVER A WEEK. SHAMEFUL.
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Review
#1434943 Review #1434943 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Cost
Reason of review
Pricing issue
Preferred solution
Get with the program and have rates that are fair.

UPS in Milwaukee, Wisconsin - Horrible

1.0
Details
Given a delivery window and then they try to deliver 2 hours early! On hold on phone trying to get resolution, frustrating! !!! Friday before Christmas! Horrible! Will not use again you suck!
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#1430281 Review #1430281 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Order processing issue

UPS steals

1.0
Details
My in-laws sent a package out from Maryland and I and I received it in Riverview Florida Monday. I was not expecting to have my package opened then resealed.From Silver Spring Md. to Laurel Md.to Jacksonville and then the Tampa facility.Please be aware that your employees are thieves. I will be filing a police report from Florida and my in-laws are filing a report from Maryland.The UPS employee or employees who stole I hope it was worth it! How triflin are these people to open kids christmas cards and then reseal!! Karma is everything
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Review
#1427164 Review #1427164 is a subjective opinion of poster.
Service
Ups Ground Delivery Service

UPS in Charlotte, North Carolina - No Delivery Severe Weather

Package scanned at Greensboro facility at 5:37 AM on 12/12 for scheduled delivery 12/13 in Charlotte NC. When I checked the tracking on the 13th, I was surprised to find that the delivery was delayed due to severe weather!!! Its sunny and 44 degrees out, and almost the same 92 miles away in Greensboro. When Icalled UPS and waited 10 minutes to talk to a person, she could not explain the severe weather, only that the delay was initiated by the driver. Not acceptable by any means, I usually have an option on purchases, and always use Fedex. This was not my first poor experence with UPS
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#1423229 Review #1423229 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Poor customer service
My wife ordered some stuff from an on line retailer. Got an email alert that items were delivered to the house at 3:45 PM. We had been home all afternoon and never heard anyone so a few minutes after the reported delivery I saw the email. Went outside to see if the...
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Review
#1420850 Review #1420850 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Poor customer service
I call immediately as I have a unit on rent while the part is being shipped by UPS. Talked to 2 gals on 2 different calls (one was dropped). Have them my info and requested an answer as to why no one called me since it was at customers last wed. No answer. Finally 3...
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Review
#1420375 Review #1420375 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Problem with delivery
1.0
Details
UPS - Will only purchase from retailers that contract with Fedex from now on.

Update by user May 10

Update: Image is of my latest UPS delivery on 5/6. Inside the box is a Piano.

Of course I did not accept it, the driver deemed it "undeliverable due to damage" after the fact.

Obviously UPS knew of the damage at the time they did it. Instead of admitting it and...

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Review
#1381787 Review #1381787 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.2
Details
They called me on 8/9/20 told me my package was delayed. I was fine with that they guarantee it by 8pm on 8/10/20 ok fine. checked tracker it was loaded on the truck at 5:45am to go out for del. 8pm never showed up called customer service they said not until 8/12/20....
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Review
#1327410 Review #1327410 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Pros
  • Nice ups driver
Cons
  • Lied about delivering parcel
  • Call center
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • lied
  • Ups Liars
UPS - 4 Out of 4 different Packages Damaged
UPS - 4 Out of 4 different Packages Damaged
UPS - 4 Out of 4 different Packages Damaged
UPS - 4 Out of 4 different Packages Damaged
UPS - 4 Out of 4 different Packages Damaged
UPS - 4 Out of 4 different Packages Damaged
The last 4 packages that have been delivered by UPS have been damaged in 1 way or another. Luckily all but 1 the contents were not damaged. But that one was smashed to the point of the boxes inside were smashed open and contents were laying in the open damaged shipping...
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Review
#1311584 Review #1311584 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Damaged or defective

UPS - Left package in lobby

1.0
Details
They left our package in the middle of out building lobby. I have NEVER had a good a experience with UPS.
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Review
#1276081 Review #1276081 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Poor customer service