Product: Ups Ground Delivery Service Clear all filters (64 of 64 reviews match)
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1.0
Details
I sent a package from Florida to Ontario, Canada. On UPS website I put in the dimensions and the cost came out to $24.95. When I went to ship it I was told it would be $49.95. Since I was about to go on a Cruise I had no choice to look around and send it with UPS. It...
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Review
#1656721 Review #1656721 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Incompatant emplyees at all levels
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Very Poor Ups Customer Service

UPS - Worst experience ever

1.0
Details
UPS - Worst experience ever
I ordered a $15.00 book from amazon. Instead of leaving package inside my gate- which is how all my packages are delivered- driver left a sticker saying signature required. I confirmed with amazon that they did NOT require signature. I signed back of UPS slip authorizing them to leave package and absolving them of responsibility. Instead of leaving package the next day the just added another sticker to my gate. So I spent hours navigating their automated service, finally spoke to someone who said I would receive a call from local delivery center within an hour. Never received call. Then I used their robocall service. I waited for 3 hours and never received call. I called customer service again. Zero steps forward and 6 steps back. No one was helpful. No one tried to be helpful. Unbelievably poor service.
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Review
#1634240 Review #1634240 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Behavior and attitude of almost all staff
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • haughty service
  • Lack Of Delivery
1.0
Details
6/20/19 9:45 am Central Time. Call UPS to schedule a pick of a package, return to sender the package was unopened. I talked to the customer service representative and she said it was scheduled to be picked up the next day, Friday, June 21. I asked if I needed a label...
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Review
#1570385 Review #1570385 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • No way to actually talk to someone at ups in this us
  • Customer service in philippines
  • No solution to the problem through customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS - Overnight delivery taking 8 days??

1.0
Details
I sent a check by envelope 125 miles from my home in Oregon to arrive next day. Never arrived it was "mis-scanned" and sent 2500 miles awzy. Now 6 days later the transit has NOT been updated for 4 days. I called UPS and they have no update. Told me it will arrive on Wednesday, 8 days later. NOT ACCEPTABLE!
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Review
#1561391 Review #1561391 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Order processing issue

Package never delivered by UPS

1.0
Details
My package was never delivered. UPS reported it was at 1:56PM Amazon and UPS tracking never showed this till 4:00PM. Now I have to try and prove it wasn't. My word against UPS driver who never delivered it. I had been checking every 1/2 hr till 8:00 PM!
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Review
#1556233 Review #1556233 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Cooperation
  • Bad communication within ups
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Full refund
Tags
  • goods missed
  • Worst customer service UPS
1.5
Details
UPS - Insurance is a scam
UPS - Insurance is a scam
UPS - Insurance is a scam
UPS - Insurance is a scam
UPS - Insurance is a scam
My daughter shipped all of her belongings from TX to CO. She purchased three new boxes and packed the items as she has before. When we received the boxes, they looked like they had been crushed. *** in one that had been taped by ups. Two were open at the seam. They...
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1 comment
EtherealSquirrel
#1702834

Just go to small claims court and SUE them .. Get it over with .Monopolies know they can screw consumers all day long with zero consequences

Review
#1555527 Review #1555527 is a subjective opinion of poster.
Service
Ups Ground Delivery Service

UPS in Apache Junction, Arizona - DRIVERS STEAL PACKAGES

1.2
Details
EXPECTED A DELIVERY ON 6/3 AND PACKAGE NEVER SHOWED UP. TRIED CONTACTING UPS BUT THEY DON'T RESPOND. CHECKED TRACKING DEVICE AND IT SAID IT WOULD BE DELIVERED NEXT DAY. NEXT DAY , NO PACKAGE, TRACKING DEVICE SAYS IT WAS DELIVERED. DRIVER MUST HAVE STOLE IT. I GET ZERO RESPONSE FROM UPS. FIGURES!
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Review
#1550311 Review #1550311 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Problem with delivery
Loss
$98
Preferred solution
Full refund

UPS IS GETTING WORST!!!

UPS IS GETTING WORST!!!
The drivers are horrible, their manners are unacceptable!!! lying and claiming that door buzzers don't work which is a lie... shoving return labels in secure apt. door lock, claiming customers are not home. It's bad enough that you have to spend your entire day waiting, but to lie and say no one is home is *** customers know when there packages are do to arrive, therefore you are there to receive them. Customer service people are nasty and arrogant. See label attachment, you can barely see it. This is unacceptable!!! S.W.
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Review
#1504750 Review #1504750 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
1.9
Details
Lost or Stolen Kettlebell by UPS for Delivering a Half Empty Box
Ordered TWO (20 lbs.) Kettlebells from Walmart; UPS delivered an Open Box containing only One Kettlebell. UPS Ocala, FL Office said that happens, so you need to deal with Walmart. It appears the box had been torn open by someone at UPS. Walmart used a subcontractor,...
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1 comment
Anonymous
#1641048

WE hope to switch all of our shipping transport services to any other than UPS!

Review
#1463038 Review #1463038 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Pros
  • I liked the fact that i can choose fedex next time
  • Friendly drivers
Cons
  • Rude ocala employee woman
  • Denied responsibility
Reason of review
Damaged or defective
Loss
$18
Preferred solution
Full refund
Tags
  • poor delivery performance

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts
UPS Driver 1/3/18 I would like you to know how disappointed I am that you didn’t deliver my packages yesterday. I took 4 hours off of work from 11:30 to 3:30 to wait for the shipment that was supposed to come between 11:45 to 3:45. Then I left work early after my...
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Review
#1440153 Review #1440153 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Problem with delivery
Loss
$165
Preferred solution
Full refund