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Verified Reviewer
1.0
Details
I called the help center to inquire about my package, an important package that showed estimated delivery time to be yesterday. The woman I spoke to, at first, seemed to be helpful until I started asking more questions. She gave me three different answers to the same...
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Review
#1750865 Review #1750865 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Pros
  • Tracking our packages
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$25
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Customer Service Agents
1.0
Details
It's no wonder why Amazon is distancing itself from UPS, their delivery service and reliability seems to get worse with every order. Packages are almost never delivered on time, some are damaged in transit and some are mishandled by the destination driver who tosses...
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Review
#1736891 Review #1736891 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Almost always late
  • Lied about delivering parcel
  • Shipment abused in transit resulting in damage claim
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • untimely fashion
  • Boycott Ups

Never use this company for anything | UPS

1.0
Details
Received notice that my package would be delivered on 12-11-2019. Never delivered. Then each day after was promised delivery for the following day. This continued for 5 consecutive days. I called customer(so called) service and was told " sorry but cannot guarantee delivery on ANY date" That I would just get the package when I get it. Last tracking entry showed that they had handed the package over to the US post office for delivery. I still do not have it. Horrible company and rotten service.
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1 comment
Anonymous
#1790301

Maybe you could hire a homeless person to hang out in front of your house everyday so that they can receive your package for you. You can call the folks at UPS and text them a picture of them so that they know the package can be handed over to them.

I'm sure that they would be willing to do this in exchange for a hot shower everyday and a few cooked meals. You could even let them set up camp next to your front steps so that they would always be there.

Review
#1732686 Review #1732686 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Too many to list
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.0
Details
My package was to be delivered Dec 3. Never showed up, but when I checked the tracking on UPS tracking, it was documented by the driver that he attempted to deliver at 8pm on Dec 3 and a person at my business refused the delivery. UPS has now sent my package back to...
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Review
#1723677 Review #1723677 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
1.0
Details
I sent a package from Florida to Ontario, Canada. On UPS website I put in the dimensions and the cost came out to $24.95. When I went to ship it I was told it would be $49.95. Since I was about to go on a Cruise I had no choice to look around and send it with UPS. It...
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Review
#1656721 Review #1656721 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Incompatant emplyees at all levels
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Very Poor Ups Customer Service

Worst experience ever | UPS

1.0
Details
Worst experience ever - UPS
I ordered a $15.00 book from amazon. Instead of leaving package inside my gate- which is how all my packages are delivered- driver left a sticker saying signature required. I confirmed with amazon that they did NOT require signature. I signed back of UPS slip authorizing them to leave package and absolving them of responsibility. Instead of leaving package the next day the just added another sticker to my gate. So I spent hours navigating their automated service, finally spoke to someone who said I would receive a call from local delivery center within an hour. Never received call. Then I used their robocall service. I waited for 3 hours and never received call. I called customer service again. Zero steps forward and 6 steps back. No one was helpful. No one tried to be helpful. Unbelievably poor service.
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1 comment
Anonymous
#1789492

It is like fighting city hall. No accountability. Use FedEx

Review
#1634240 Review #1634240 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Behavior and attitude of almost all staff
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • haughty service
  • Lack Of Delivery
1.0
Details
6/20/19 9:45 am Central Time. Call UPS to schedule a pick of a package, return to sender the package was unopened. I talked to the customer service representative and she said it was scheduled to be picked up the next day, Friday, June 21. I asked if I needed a label...
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Review
#1570385 Review #1570385 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Customer service in philippines
  • No solution to the problem through customer service
  • No way to actually talk to someone at ups in this us
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Overnight delivery taking 8 days?? | UPS

1.0
Details
I sent a check by envelope 125 miles from my home in Oregon to arrive next day. Never arrived it was "mis-scanned" and sent 2500 miles awzy. Now 6 days later the transit has NOT been updated for 4 days. I called UPS and they have no update. Told me it will arrive on Wednesday, 8 days later. NOT ACCEPTABLE!
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Review
#1561391 Review #1561391 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Order processing issue

Package never delivered by UPS

1.0
Details
My package was never delivered. UPS reported it was at 1:56PM Amazon and UPS tracking never showed this till 4:00PM. Now I have to try and prove it wasn't. My word against UPS driver who never delivered it. I had been checking every 1/2 hr till 8:00 PM!
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Review
#1556233 Review #1556233 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Cooperation
  • Bad communication within ups
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Full refund
Tags
  • goods missed
  • Worst customer service UPS

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1.5
Details
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Insurance is a scam - UPS
My daughter shipped all of her belongings from TX to CO. She purchased three new boxes and packed the items as she has before. When we received the boxes, they looked like they had been crushed. *** in one that had been taped by ups. Two were open at the seam. They...
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1 comment
Robert M
#1702834

Just go to small claims court and SUE them .. Get it over with .Monopolies know they can screw consumers all day long with zero consequences

Review
#1555527 Review #1555527 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Reason of review
Damaged or defective