UPS manager(by the way if you ask to speak to one, be prepared for a lonnnng hold) says that if they have the wrong address, they will just sit on a package until AFTER 5 business days of that realization and then return to sender. Why not let Eyemasters know the package was undeliverable?
Not even the right city. Not their problem apparently. I can't authorize returning the package sooner either. Plus, I have to be the one to call Eyemasters and then have Eyemasters contact UPS.
I don't work for UPS!!! Terrible customer service by UPS.