When my package arrived (later than they said it was delivered), the box was completely destroyed. The thing I ordered was sticking out of the package, and was quite literally only hanging in by the weak tape used to seal the box.
I can understand an accident where there is a tear in the box, but what I got was a crushed pile of cardboard that was ripped to shreds. Even better, the shipping identification was placed over the "Fragile" sticker. I hate when companies use UPS to ship.
USPS or FedEx are more reliable in my experience. They are also cheaper and faster, go figure.