UPS is the worst! I shipped a gift to a buddy in Canada and was told that he wouldn't be responsible for any charges since I was sending a gift, not an item that was sold to him.
As soon as he received it he was being charged $40.00! I called UPS and was told it was because of taxes. I don't mind paying any taxes if need be but clear information was never provided!
I told customer service that the UPS store informed me that taxes will only be charged if the item was a sold good but the customer service rep didn't even know what to say in response. This was the first time I shipped anything using UPS and now the last!