My mortgage company shipped our documents via UPS. The UPS driver, noting that we were not home, gave them to our neighbors, in a large, urban apartment complex.
On the note, the driver wrote: Mortgage Papers. Included in this were the account numbers for 2 bank accounts, one credit card and both of our social security numbers. We do not know our neighbors. We have never met them.
When we called UPS to complain, they didn't even apologize, they blamed us for not being home to receive the package.
Don't ship anything important or confidential with UPS. We are hoping not to have our bank accounts cleared out and our identities stolen.
Worst customer service I have ever experienced.
Product or Service Mentioned: Ups Account.