UPS fails to deliver packages for a week, while FED Ex and USPS are on time. UPS Customer Center in Laurel MD 20707 is in disaster mode.
Just learned that two new packages - this time from Amazon - are delayed due to 'adverse weather conditions'. Storm ended almost a week ago and everyone - even those of us without four wheel drive - have been on the roads since last Thursday. In the meantime, I have received packages via Fed Ex and USPS both ground and air services. Still awaiting two packages sent via 2nd day air UPS and due last week.
No delivery date set for any of these packages. Willing to drive 30 mins from my house to pick up my packages, but UPS won't allow me to do so. Nor will they reimburse me for money throw away using their 2nd day air service.
If FEd Ex and the postal service can deliver on time, why doesn't UPS corporate recognize there is a major operational fault at the UPS Laurel Customer Center. Help, someone!