I upgraded my phone service and waited for the new phone. UPS apparently tried to deliver the phone but did not leave a card or a note.
After 2 weeks of waiting and calling the phone company 4 times I was given a UPS tracking number and found out that UPS had returned the phone to the shipper. When I called UPS to follow up on this information I was told I was out of luck and I had to call the phone company to resolve the problem that UPS created. The person I talked to was rude and unhelpful. No package, no card, no phone.
Avoid UPS. There are many more reliable alternatives, including Canada Poste.