I have decided to move all of my corporate business away from UPS and back to one of our other couriers. This is the second time in 2 weeks that a critical shipment has not made it to it's destination at the time promised (and paid for).
Likewise, the customer service agents repeat the same script to my staff and offer no remedy to the problems. Today I became personally involved so I could experience first hand the same frustration my staff has suffered through in dealing with this highly incompetent and unreliable service. We were using another carrier and moved to UPS based on an offset in price. The offset in price will not recover my disgruntled customer relationships that I have spent years building.
I truly have come to hate UPS and will pay added expense to avoid utilizing them in the future. Do us all a favor and go out of business.
Monetary Loss: $1500.