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Product or Service Quality

I organised for ups to collect a package from a hotel in San Fran and overnight it to me in Chicago. I paid extra for a saturday delivery.

I arranged it through the 1800 call centre.

The tracking did not work so UPS call centre confirmed it had been collected.

Saturday came and no package. Turns out it was not picked up.

The package contained contact lenses i left behind. I am not going overseas.

Thanks UPS for letting me down and lying to me.

Now I have to try for a refund.

The information they give is totally misleading.


Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Poor customer service, Misinformation, Let me down.

Company wrote 0 private or public responses to the review from Apr 12, 2015.
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