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I have contacted UPS Internal Sales Executive [Aidah Abdul Khalek Araby - aabkhalekaraby@ups.com] (Malaysia) & local manager several times to request for 2012 shipping rate for my account (already open account with UPS for more than 1 year), sent several emails, follow up calls, but never bother to reply me.

Second, when I contacted her for certain issues, she would reply saying this is none of her business, asked me to seek for other solutions. Please do your job!!!

I don't understand why is it so difficult to advice the customer on the rate. UPS hired you to provide services to customers, not to *** them off!!

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