Ordered a part from Italy paid premium for delivery by Friday 3 days was guaranteed it would be ontime losing £1,500 an hour not having it, according to tracking the parcel made its over 1000 mile journey in the first day then is stuck at feltham depot repeatedly forgotten (yes really) it says left at depot it's now Saturday and they don't work weekends (in this day and age) and I cannot have part until Monday

My buisness now owes £144,000 in lost production penalties

Thanks guys but at least they offered to refund the delivery charge

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