received birth certificate that i needed the envelope was bent and had a tear in it i opened it and said to the driver what do you do if this is torn he said send it back to who sent it to you . WELL i would not of paid for express mail if I thought you do not care how you deliver the mail, Who is going to pay for all the shipping again and a birth certificate UPS.

this was urgent and I must send it back because you don't care about your customers if it wasn't for us you would not have a job.

Product or Service Mentioned: Ups Customer Care.

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