UPS made me wait the whole day and never came to collect my parcel. When I contacted them the manger/supervisor told me, that on the system it says my parcel was not ready when the driver arrived.
I told her that this was not true and no one came to collect the parcel. She promised, that she will personally ensure that someone from the depot will call us within the hour. No call came, and few days on no one came to collect the parcel.
We've now sent it with DHL.
Now I hear from several people, that they had similar experience with UPS.
Reason of review: Problem with delivery.