Ordered a generator a couple of days in advance of getting hit by Hurricane Irene as a backup for my sump pump. Paid $250 to have it delivered no later than Saturday (I am in NJ and it was scheduled to hit early morning on Sunday).
I called the company that I ordered from to make sure that the shipping instructions were clear. Didn't think that I'd need this b/c I paid to have it there on Saturday, but I wanted to be sure. My receipt and all written correspondence reflect Saturday delivery.
I waited at home while tracking my package. Seemed to be going ok. Around 3pm it arrived at a UPS storage facility 45 minutes from my house. I called UPS just to make sure that they were going to deliver it. There are no road closures or delays around my area.
They proceeded to tell me that my package would arrive on Monday. When I asked about picking it up, they said no because it was a on a large truck. Clearly they screwed up the order. I spoke with a couple call center people and they couldn't help. They suggested that I seek a refund for my trouble.
Thanks UPS. What a bunch of a-holes!
Product or Service Mentioned: Ups Delivery Service.