My sister shipped my a package that was scheduled to be delivered on 1/16/2008. The contents of the package were a designer travel bag, and inside of the bag was about $200.00 worth of baby clothing that was meant to be my 8 month old daughter's Christmas gifts. My sister doesn't ship things often so she didn't get signature confirmation, also she knows that I am a stay-at-home-Mom and usually am home most of the day.
I was out strolling my daughter infront of my home on 1/16/08, and I was about 10 foot from my home as I see the UPS driver crossing the street to get back in his truck. I thought "great, my package has arrived!" ...Well I could see my front doorstep and see that there is no package on the steps. I immediately checked the bushes, the side carport, and the back of the house. I even checked under my SUV, nope--still no package. I then called my husband because I found this suspicious; my husband attempted to reassure me that surely the driver would be coming back later in the day, and that he probably just didn't want to leave the package in plain site. I waited until the end of the day, and still no package.
I tracked the package online and see that the driver marked it as "delivered" and the time was 2:48 P.M., which happened to be 3 minutes after I saw him get into his truck. At 2:48 P.M. I was searching my yard high and low for this package--so yes I had the right driver. I then called UPS and explained the story that I saw this driver with my own two eyes, and that in no way did he deliver this package. My husband even checked with our neighbors on both sides of our home, and nope--no package.
I called UPS again this morning, as did my sister who was the shipper. My sister made more progress with UPS and demanded they call the hub to speak with the driver or supervisor. Apparently the driver is sticking to the story that he delivered my package. He is a THIEF and a LIAR, and I will make it my number one priority to have him fired. I cannot believe UPS employs people like this. They claim they are doing an investigation and that could take up to 8 days. What is there to investigate when the customer is telling you they SAW YOUR DRIVER AND HE DID NOT DELIVER THE PACKAGE.
I will NEVER use UPS again. My husband is a power seller on EBAY and does TONS of shipping. Never again. I will not purchase online from people who intend to ship UPS either. This is unnacceptable! Who in the world steals from an 8 month old?