What a nightmare. I will never use them again - EVER.
The driver seemed shady (been reading a lot of that lately about their drivers!). I even said, "it feels like there's nothing in here", he said nothing!
I open it up - look in the touch box - there's nothing but headphones.
UPS said after a month that they weren't the ones who did insurance for it, it would be Staples - they both refused to give me my $200!
THEFT!!! Consumers sure get SCREWED a lot. damned thieves.
Never had a prob with Fedex or USPS in 20 years.
Monetary Loss: $200.