Twice in the last couple of weeks I was supposed to have UPS deliveries to my (5th floor walk up) apartment. In both cases, I received notice giving a time frame, 11 to 3:30, and I was home during that period and longer.
In neither case did the UPS deliverer ring the apartment bell and attempt to deliver the package to me.
Instead, he/she took the package directly to the nearest access point.
In the first case, I received a notice at that the driver had attempted delivery (a lie, of course) at 10 am (outside the stated time window) and had taken the package to the access point.
In the second case, a week or so later, there was a notice on the apartment entrance that the package had been delivered directly to the access point.
I then got a text saying "delivery was attempted" (another lie) at around 8:30 (WAY outside the window) AND that a second attempt would be made the next day. (Another lie!!!)
At the access point, the store clerk who gives me my packages (and is paid nothing for the extra work) said that UPS delivered dozens of packages to them every morning (disrupting their business, by the way).
"Do these guys even attempt to deliver their packages?" he wondered?
Well, I was able to tell him, NO!!!!!
Product or Service Mentioned: Ups Home Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
I didn't like: I am upset behind me not receiving my package, Driver lies about delivery attempts, Problem happens repeatedly without correction.