Not resolved
Customer service

We were waiting for our delivery of a business envelope per UPS my choice it was to be here before 7pm. Didn't show.

Said it was wrong address - not true. Verified with UPS that they did have correct address. They just had a driver that didn't want to do their job. UPS has delivered to our home multiple times.

This is unacceptable and has hindered my husband from completing a business task in a timely manner.

Could not be more disgusted with UPS and they owe Grant Thornton in Chicago a refund for delivery that hasn't happened until - oh I guess they might be able to deliver it tomorrow. How pathetic.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Scheduled delivery, No accountability.

Company wrote 0 public responses to the review from Feb 01, 2016.
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