I shipped an expensive musical instrument that was bubble wrapped inside its own hardshell case inside a shipping container. When the buyer got the instrument, it appeared a forklift blade went through the outer box and case and damaged the instrument.
UPS actually acknowledged the claim and agreed to pay the claim. However, it has been 2 months since the check was supposedly mailed and nothing. I have contacted them numerous times and was assured the check was in the mail. They even stopped payment on the first check and reissued it saying it must have gotten lost in the mail.
Well I don't know which mail service they use, but Pont Express could have deliverd it to China by now. I have used UPS hundreds of times over the years, but no more.
They have no intention of sending me a check. They hope that I'll get frustrated and give up.
Monetary Loss: $350.