I live in an apartment complex and when we first got here, UPS delivered two packages directly to my door. Last month I waited all day for an overnight check from our mortgage closing, finally called the attorney who tracked down a tracking number for me and found out it had been delivered to our apartment's office hours earlier. No note, no nothing. It was marked "urgent delivery" and "confidential".
Filed a complaint online and was promised a call from the local center the next day... no call.
Now we're waiting on shoes for my son that we special ordered from a store last weekend. Called this evening and they said they'd been shipped UPS, but I'd have to wait for the manager to get the tracking # tomorrow. My guess... they're sitting in the apartment office.
While I'd appreciate notice from the apartment complex too, it isn't their job to ensure UPS delivers things to my apartment. Now I feel a need to inform family members that if they ever want to send us anything UPS (even a surprise), they'd better notify us and give us a tracking # because otherwise we'll never know it exists.
And, in case you're wondering, the complex doesn't encourage UPS to do this. They were pretty annoyed by it last time.