UPS used to ring our bell and hand deliver our packages (with a smile no less!)
Now? They leave the package out in the rain in a plastic bag when I am home! They don't even bother to ring the bell or knock. And they don't walk the extra 10 feet to the side of the house to put it on a covered porch.
Today they "tried" to deliver a package we have to sign for. I was in the house all morning. When I went out at lunch time I found a notice on the front door that they had been here. No one rang the bell I would have heard it.
Now this is happening frequently. Called to complain and was asked if I had tracked the package so I would know when it was going to be delivered! Hello! Am I supposed to sit outside on the front steps and wait for them to show up when I think it might be delivered?
UPS just doesn't have good customer service. I am sick of them!